Refunds

Readings are not refundable. Each one is written for one person, and once that work has begun it cannot be returned.

If something has gone wrong with a reading you paid for — it never arrived, or it wasn’t the reading you asked for — write to us at support@udveka.com and we’ll make it right. Where a refund is due, we process it within 7 business days back to your original payment method; from there, how quickly it reaches you depends on your bank or card provider.

If you cancel a membership, it runs to the end of the cycle you’ve already paid for — we don’t refund the unused part of a cycle, since you keep full access through it. Cancelling can’t be undone once confirmed; starting again later begins a fresh cycle.

If you’re unhappy with how a refund request was handled, write to us at support@udveka.com. We acknowledge a complaint within 48 hours and aim to resolve it within one month.