Refunds

Readings are not refundable. Each one is written for one person, and once that work has begun it cannot be returned.

Your first reading of your past is free while we launch, so you can see whether we read you well before you pay for anything. Please use it — that is exactly what it is for.

If something has gone wrong with a reading you paid for — it never arrived, or it wasn’t the reading you asked for — write to us at support@udveka.com and we’ll make it right. Where a refund is due, we process it within 7 business days back to your original payment method; from there, how quickly it reaches you depends on your bank or card provider.

If you cancel a membership, it runs to the end of the cycle you’ve already paid for — we don’t refund the unused part of a cycle, since you keep full access through it. Cancelling can’t be undone once confirmed; starting again later begins a fresh cycle.

If you’re unhappy with how a refund request was handled, write to us at support@udveka.com. We acknowledge a complaint within 48 hours and aim to resolve it within one month.